1. Eligibility for Returns
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You may request a return within 3 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition you received them.
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Certain products (e.g., clearance items, personalized goods, hygiene-sensitive products) are non-returnable.
2. Return Process
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Contact our customer support to initiate a return request.
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Once approved, you will receive return instructions and the return address.
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refunds
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Once your returned item is received and inspected, we will process your refund within 7–10 business days.
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Refunds will be issued to the original payment method.
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Shipping costs are non-refundable, except in cases where Roam Verto is at fault.
4. Exchanges
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If you need a different size or color, we recommend returning the item for a refund and placing a new order.
5. Damaged or Defective Items
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If you receive a defective or damaged product, contact us within 7 days with clear photos for a replacement or refund.